Useful Information

All you need to know

General questions

  • 1. Is a motorhome for me?

    If you are comfortable driving a bulky car - then no doubt!  

    A motorhome offers great flexibility for various adventures. Whether for luxurious camping or stress-free travel, the motorhome provides great options for a personalized journey, allowing you the maximum freedom to control your itenerary. 

  • 2. What can I do with my motorhome in Iceland?

    Booking a motorhome truly adds a unique dimension to your travel experience.

    With your own "VanBnb" on wheels, you have the freedom to explore Iceland on your terms. No more worrying about checking in at specific hotel times or missing out on spontaneous discoveries. Your motorhome offers you a hassle-free and liberating experience, allowing you to cruise at your own pace, relishing the joy of driving while simultaneously immersing yourself in the breathtaking wonders of Iceland.

    Enjoy the flexibility to go off the beaten track, discover hidden gems, and take in the stunning landscapes at your leisure. It's not just a mode of transportation; it's your ticket to a personalized and unforgettable adventure! 

    Should you need any assistance or have questions along the way, feel free to reach out and we can plan or even book tours for you! 

  • 3. What age regulations apply for renting a vehicle?

    Our minimum age requirement is 20 years for iKampers and 25 years for motorhomes.

    You must have held a valid driver's license for at least 12 months to drive iKampers and motorhomes.

  • 4. What driving license regulations apply?

    All vehicles can be operated with a valid Category B driving license, issued in latin letters.

  • 5. What is included in the rental and what is not included?

    Included: Collision Damage Waiver (CDW) with the excess of the renter ISK 1.000.000, Theft Protection (TP) insurance, unlimited kilometers, breakdown assistance, 24% VAT, walk-through guidance, fuel discount chip.

    Not included: Additional insurance packages, extra drivers, additional extra items for the rental, fuel during your journey, unpaid tickets (parking, speeding, toll roads, etc.).

  • 6. Is motorhome rental available year-round?

    Yes, it is - but from October through April, we do not rent out the larger motorhomes - the Alcovens. Winter road conditions can be a bit tricky, and we want to make sure everyone has a smooth and secure journey. iKampers and X-vans are ideal for this time of year.

  • 7. Is there a minimum term for renting the vehicle?

    The minimum rental period is 4 days.

  • 8. What are your opening hours?

    Our office is open every day from 08:00 to 19:00h.

  • 9. Are Airport transfers available?

    Airport transfers are available at Keflavik International Airport.

    Our shuttle service can pick you up or even return to the Airport.

  • 10. Can I sleep anywhere in the motorhome?

    Unfortunately, free camping outside designated areas is not allowed by Icelandic law. Sleep tight at approved campgrounds; they are all over the island.
    Check out the link for the campsite locations: 
    park4night - Home

  • 11. Can I stop anywhere in Iceland to enjoy the view?

    Safety first! While Iceland's beauty is tempting, make sure to find a safe spot for your photo.
    No stopping on roadsides - it's a rule that keeps everyone safe and sound.

  • 12. Do I need lights in the summer too?

    Yes, you need to keep the vehicle lights on throughout the year while you drive. It's a rule to ensure visibility and safety in all seasons.

  • 13. Who is authorized to drive the vehicle?

    A person meeting our age policy and holding a valid driver's license for at least 12 months is authorized. Each driver must be registered in our system and named on the contract as the main driver or additional driver.

  • 14. Do I have to use seatbelts when driving a campervan/motorhome in Iceland?

    Absolutely. By law, both the driver and all passengers must always wear seat belts.

  • 15. Is there any speed limitation?

    Your speed should match the road and weather conditions. While speed limits are designed for optimal conditions, it's crucial to adjust your speed based on the actual conditions, especially in winter when roads might not be in the best shape.

    Keeping to the right speed limit is very important as spontaneous dangers can present themselves on Icelandic roads. Speeding cameras are dotted around the country and speeding fines can be very expensive. Also, please remember that the speed limit is only an indicator of the maximum speed, so if road conditions change (i.e. heavy blizzard) then it's your responsibility to adjust your speed accordingly.

    THE GENERAL SPEED LIMITS ARE:

    90 km/h (56 mph) in the countryside
    80 km/h (50 mph) on gravel roads
    70 km/h (44 mph) in most road tunnels
    50 km/h (31 mph) in urban areas
    30 km/h (19 mph) in residential streets

    *Keep in mind that the above are only general speed limits, some areas may have different conditions so always make sure to check what the signs indicate.

     

  • 16. Can I drive on F-roads with the motorhome?

    F-roads are reserved for the 4x4 vehicles, and our motorhomes are not in that category.

    If you want to explore F-roads, you are welcome to check iKamper vehicles since they are all 4x4 vehicles. 

  • 17. What is the fuel price and gas stations?

    Find the latest fuel prices and gas stations at the provided links.

    GSMbensín (bensinverd.is)

  • 18. What if my flight is delayed?

    Provide flight information during reservation, but always keep us informed through email or phone call so that we are aware of your situation. Our Team will help you with everything. 

  • 19. Are there any road tolls?

    The only toll road in Iceland is at the Vaðlaheiðargöng tunnel, which is on Route 1 a few km east of Akureyri in the north of the country.

    Signs are placed at the approach to the tunnel at both ends to alert drivers that they are now on a toll road, how to pay for the journey and how much it costs. Journeys should be registered within 3-hours of using the tunnel.

    Payment has to be done through the web www.veggjald.is where there is a special “payment for rental cars” option. The price for a single trip is ISK 1,500 if the trip is paid via the tunnel website. If not the price goes up to ISK 2,500 and will be billed to the owner of the car. 

    Motorhome Ltd. will charge the tunnel price plus an Admin fee of €25 resulting in a total price of approx. EUR 45.

    There is an alternative route using the original road which goes over the mountain. If travelling from Akureyri it is on Route 83 then onto Route 84. If travelling from the east on Route 1, turn right after crossing the bridge over the river Fnjoská onto Route 84 and then onto Route 83.

  • 20. Do I need to pay for the parking at National Parks?

    When visiting Iceland´s National Parks please be aware of having to pay for car parking. This is especially for Thingvellir and Skaftafell National Parks when using the official car parks. If no payment is made the charge is sent to Motorhome Ltd., which subsequently charges it to the stored card on the contract. Always look for and read any signs in the area where you decide to stop.

    Motorhome company charges a €25 admin fee plus the cost of the parking ticket.

  • 21. Do you have other questions?

    Feel free to email or call our office for any additional queries. We are here to help you and provide you with the best service! 

Booking process

  • 1. Should I receive confirmation after making the booking?

    Check your spam folder if you haven't received a confirmation email after completing the booking process. You are welcome to email us if you do not find the confirmation.

  • 2. Can I change my reservation?

     Yes, you can. Please be aware though that during high season additional days may not be available for your vehicle. 

    If you have any modifications or adjustments you would like to make to your booking, simply email us with the details. This will allow us to check availability and see how we can best assist you. Whether it's a change in dates, vehicle type, or any other aspect of your reservation, we're here to make the process smooth and stress-free.

  • 3. Can I get a refund for returning the vehicle earlier?

    Unfortunately, no refunds are given for unused or partially used rental days.

  • 4. How can I extend my rental period?

    Contact us via email or phone to extend your rental period.

  • 5. Are you charging if the drop-off is not on time?

    A drop-off one hour or more after the pickup time will be considered a full day, incurring additional charges.

  • 6. Can we book the layout of the motorhome?

    Motorhome reserves the right to substitute vehicles when the reserved car types are unavailable. Motorhome cannot guarantee the layout, but it will guarantee a similar car in the same category or an upgrade. 

  • 7. Do I need to bring my own bed linen and towels?

    It's your choice, but we offer bed linen and towels for an additional fee. In that case you do not need to bring it with you, so there will be more space in your luggage for other stuff. 

  • 8. Do I need additional Insurance, and what do you recommend?

    During the booking process you will see the insurance options we offer. Please review our Terms and conditions for further details.

    We recommend our additional insurance packages if you do not have travel insurance that covers damages to your rental vehicles.

Payment methods

  • 1. How do I pay for the booking?

    We accept payments by credit card or through bank transfer. On our webpage choose between a fully prepaid booking or a 15% non-refundable deposit with the balance payable at our office at the time of the rental.

  • 2. What is your cancelation policy?

    We offer two options: 

    a) fully prepaid bookings are fully refundable until 48 hours before the reserved start time
    b) 15% non-refundable deposit option provides an alternative for those who prefer to secure their booking with a partial payment. In that case, unfortunately, the deposit is not refundable.

  • 3. I'm a bit hesitant about online payments. Can you reassure me about the security of the process?

    We understand your concern about online payments. Rest assured; we prioritize the security of your information. We utilize a PCI certified payment provider to process your card payment securely. None of our team members have access to your card details, and they are never stored in our systems as they get sent directly to the payment provider in a separate encrypted transmission. Our payment provider handles the transaction ensuring your data remains safe. As per our terms and conditions, they store account details for us in case we need to request coverage for post rental incidental cost.

  • 4. What types of cards do you accept, and can I use a debit card?

    We are currently accepting VISA and Mastercard credit cards. We also accept debit cards with 16 digits. Unfortunately, prepaid cards are not accepted.

  • 5. Is there any deposit?

    No deposit is required at pickup during the rental period. Customer card details are securely stored for verification purposes, without any blocking of funds.

  • 6. Can I make payment through Bank transfer?

    Certainly! If you prefer bank transfer, feel free to reach out to us at info@motorhome.is
     

  • 7. Are there any additional fees?

    There are no additional or hidden fees from us. Each customer is responsible for paying their own parking fees, speeding tickets, and tunnel fees. If no payment is made the charge is sent to Motorhome Ltd., which then charges you for the fine or the fee plus an admin fee of 25 EUR. 

  • 8. Does the displayed amount include VAT, or are there additional charges?

    Yes, the total amount displayed on our website includes a 24% local Value Added Tax.

  • 9. Are there any hidden fees?

    We believe in transparent pricing. There are no hidden fees, and the calculator on our website provides a comprehensive breakdown of the total amount, including all extra costs and VAT.

  • 10. I've encountered issues with my card being rejected. Any advice on what might be causing this?

    Sorry to hear about the trouble. Our payment gateway provides limited information for security reasons. First, ensure all card details are correct. If you are banking outside of Iceland, check if your bank has any transaction limits for international payments and consider adjusting them temporarily.  

  • 11. What's the policy for returning the vehicle earlier, and can I get a refund?

    Unfortunately, early returns are not refundable, but the silver lining is that unused rental days can be converted into a voucher for a future rental, valid for 365 days. The voucher value will be deducted from a new booking. No refunds can be made for unused rental days unless the amendment has been made 48 hours before the rental start date.

     

  • 12. Can I use a family member's card to make the booking?

    Yes, you can use a family member's card to pay the booking at our website. However, the person responsible for the booking, along with their driving license, must show the card at our office during pickup for security purposes.

Technical questions

  • 1. Is fuel included in the rental?

    Fuel is not included in the rental. Please return the vehicle with a full tank to avoid any additional charges.

  • 2. Is it possible to rent a bike rack? Can the motorhome be fitted with a bike rack?

    Bike racks may not be available for all motorhome models. Please send us an email with your inquiry, and we'll provide you with the relevant details of availability.

  • 3. Do you have automatic transmission vehicles in your fleet?

    Currently, we don't have automatic motorhomes, but we are exploring options for the future.

    If you're interested in iKampers vehicles, note that we offer 4x4 with automatic transmission.

  • 4. What are the most common accidents when driving in Iceland?

    Common accidents include bumper damage, speeding on gravel and mountain roads, encounters with stray animals, loss of traction on unpaved and icy roads, distraction from scenic views, tiredness due to extended daylight hours, car door damage in high winds, unnoticed flat tires, and missing caution against driving in winds exceeding 15 m/s or crossing unbridged rivers.

    We are advising you to drive cautiously, especially in challenging conditions. Please keep in mind to always check weather and road conditions before planning a day.

  • 5. What should I do in the event of a collision?

    In the event of a collision, immediately notify the police and us. Do not leave the scene before the police arrive. Report all damages to the vehicle, regardless of collision damage waivers.

  • 6. My car breaks down, what is the next step?

    For mechanical breakdowns during office hours, we offer emergency roadside assistance. After hours, use 24/7 emergency phone. Towing fees may apply. Inform us as soon as possible in case of an accident for proper assistance.

  • 7. There is strong wind, what should I do?

    Motorhome vehicles are wind-sensitive, so be cautious. Hold onto doors in windy conditions to prevent damage.

  • 8. Am I covered by insurance for wind-caused door damage?

    There is no insurance that covers damage to the door, fender, hinges caused by wind.

  • 9. Can I drive off-road?

    Off-road driving is prohibited due to the sensitivity of Iceland's soil and vegetation.

  • 10. How are the roads in Iceland?

    Popular routes are well-maintained, but conditions can vary. Check road conditions on this page: 
    www.road.is | The Icelandic Road and Coastal Administration

  • 11. Which side of the road do you drive on in Iceland?

    You need to drive on the right side of the road.

  • 12. During winter, are all your motorhomes equipped with winter tires?

    Yes, all our vehicles have winter tires from October to April.

  • 13. What kinds of vehicles do you have?

    We have different models of motorhome vehicles with manual transmission, and two models of 4x4 automatic iKamper vehicle.

  • 14. I had damage to the vehicle and have third-party insurance. What is the process?

    If you have third-party insurance, pay us for any damage and seek reimbursement from your provider. You can add insurance at pickup, with the same price online or at the counter.

  • 15. What features do your vehicles have?

    All our vehicles include AM/FM radio, with many offerings Bluetooth connectivity and USB/AUX ports for entertainment.

  • 16. How can I park if it's very windy outside?

    It will be the best if you park with the front of the vehicle facing the wind.
    Please always use two hands on the doors, especially in windy conditions, open one door at a time while holding it tightly.

  • 17. Driving in strong winds?

    In extremely windy conditions, with gusts up to 15 m/sec, it's advisable to change travel plans and wait until the storm passes.