Frequently Asked Questions
Here below you find frequently asked questions about various categories
Booking process
1. Should I receive confirmation after making the booking?
2. Can I change my reservation?
3. Can I get a refund for returning the vehicle earlier?
4. How can I extend my rental period?
5. Are you charging if the drop-off is not on time?
6. Can we book the layout of the motorhome?
7. Do I need to bring my own bed linen and towels?
8. Do I need additional insurance, and what do you recommend?
9. Is it possible to pick up or return a motorhome outside of working hours?
General questions
1. Is a motorhome for me?
2. What can I do with my motorhome in Iceland?
3. Is motorhome rental available year-round?
4. What are your opening hours?
5. Is there a minimum term for renting the vehicle?
6. What is included in the rental and what is not included?
7. Are airport transfers available?
8. What age regulations apply for renting a vehicle?
9. What driving license regulations apply?
10. Who is authorized to drive the vehicle?
11. Can I sleep anywhere in the motorhome?
12. Can I drive on F-roads with the motorhome?
13. What is the fuel price and where can I find gas stations?
14. What if my flight is delayed?
15. Do I have to use seatbelts when driving a campervan or motorhome in Iceland?
16. Is there any speed limitation?
17. Can I stop anywhere in Iceland to enjoy the view?
18. Do I need lights in the summer too?
19. Are there any road tolls?
20. Do I need to pay for parking at National Parks?
21. I accidentally left my belongings behind—can you ship them back to me?
22. Do you have other questions?
Payment methods
1. How do I pay for the booking?
2. What is your cancellation policy?
3. I'm a bit hesitant about online payments. Can you reassure me about the security of the process?
4. We accept Visa and Mastercard credit cards. Debit cards with 16 digits are accepted, but prepaid cards are not.
5. Is there any deposit?
6. Can I make payment through Bank transfer?
7. Are there any additional fees?
8. Does the displayed amount include VAT?
9. My card was rejected. What could be the reason?
10. Can I use a family member’s card to make the booking?
Technical questions
1. What is required to do before returning the motorhome to the office
2. Is fuel included in the rental?
3. Do you have automatic transmission vehicles in your fleet?
4. What are the most common accidents when driving in Iceland?
5. My car breaks down, what is the next step?
6. There is strong wind, what should I do?
7. Can I drive off-road?
8. Is it possible to rent a bike rack?
9. What should I do in the event of a collision?
10. My vehicle breaks down. What should I do?
11. Is off-road driving allowed?
12. Which side of the road do you drive on in Iceland?
13. Are vehicles equipped with winter tires?